Troubleshooting & FAQ

Data

My rings or scores are empty

1. Check the Health permissions. The quickest fix is Health app › your profile › Apps › Tempovi › Turn On All.
2. Wear your watch overnight. Recovery and sleep need overnight data.
3. Pull down on the home screen to refresh.

Data stopped coming in after I reinstalled the watch app

Reinstalling can reset Health access. Re-approve it in the iPhone’s Health app: profile › Apps › Tempovi › Turn On All. Step-by-step instructions.

Statistics only show the last few months

Go to Settings › Data & Privacy › Refresh all history (multi-year). This reads your full Apple Health history once.

A run’s heart rate is clearly wrong

Open the run and switch the flag to HR unreliable. Its training load is then worked out from power (more).

Apple Watch

Today’s workout isn’t on my watch

You need iOS 17 or later. Open the Daily Coach and tap Send to Watch, then open the Workout app on the watch. Keep the watch close to the iPhone while it syncs.

My watch run didn’t save

This is almost always Health access. Re-approve Workouts and Workout Routes for Tempovi in the Health app (see above).

Coaching

Today’s session seems too short or too easy

See Why is today’s session shorter than expected?. Common reasons are a poor night, heat, a deload week, or reaching your weekly ceiling.

I’m ill — how do I stop the plan?

Tap the status pill on the home screen and choose Sick (or Not 100% for easy training only). More.

The plan ignores a race I entered

Check Settings › Profile & Goal › Race / Training Goal: Race-prep mode must be on, with a future race date, and you need to tap Save race.

AI

It says “API key not working”

Check that the key was copied completely, that your provider account has credit, and that the selected model exists (Refresh models). Then tap Verify & Save again. See Troubleshooting keys for more.

Where do I get an API key?

API keys & providers lists every supported provider (AI coach, voice input, routes and flight lookup), with step-by-step instructions and rough costs.

Do I have to use AI?

No. The daily plan, week plan and season plan all work without it. See AI coach & API keys.

Frequently asked questions

Is Tempovi free?

Yes. Tempovi is free right now. If you use AI features, you pay your AI provider directly for what you use.

Do I need an account?

No. The only sign-in in the app is the optional cloud account for working with a human coach.

Where is my data stored?

On your iPhone. Tempovi reads Apple Health on the device and stores its own data in the app’s private storage. See the privacy policy.

Does Tempovi work without an Apple Watch?

Partly. It can use any workouts and health data already in Apple Health. But recovery, HRV, sleep and running metrics need an Apple Watch.

Is Tempovi a medical device?

No. Scores, warnings and AI answers are estimates to help you train. They are not medical advice.

Can I move to a new phone?

Yes. Make a backup with Settings › Data & Privacy › Back Up All Settings, then restore it on the new phone. Your Apple Health data moves with your iCloud or iPhone backup, as usual.

Still stuck? Email support@tempovi.com.